After a bunch of back and forth with tech support, and arriving at the point where they recommended a service call (read: $$$$) I decided to give the instrument one more round of diagnostics. I fiddled with a bunch of settings that should have no effect (and didn’t, which I suppose is reassuring). I was…
FTIR out of service
The FTIR has been a little hit-and-miss lately with operation, and the intermittent nature of the problem has prevented Thermo from offering any concrete solutions. Today we have a solid symptom: the interferometer is not moving under software control; thus, no data can be acquired, and the instrument cannot even align its own optics. Consequently,…
New bulk storage on GCMS
The QP-2020 GCMS was equipped with two hard drives in a RAID1 configuration (i.e., mirrored) at the time it was installed. One of those two drives failed, which was not the end of the world…but had the other one also failed, it would have been quite problematic. This morning a new solid state drive was…
Card reader for room 140 not working
The card reader outside room 140 appears to have lost its mind; it is no longer responding to card swipes. A work order has been submitted and hopefully the repair will be prompt. If you need to get into room 140, you should be able to enter via room 139. UPDATE: the issue was resolved…